FAQ

Question : Shipping

Ans: 

Shipping destinations:

• We ship both locally and worldwide.

 

Shipping times:

• Shipping time might vary depending on location, shipment method and other factors.

 

Shipping cost:

• Orders over $X will have free shipping.
• Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Question:  Payments

Ans : 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.

 

Note that additional exchange fee may apply if your currency is other than US dollars.

Question: Returns and Refunds

Ans : 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Question:  Orders placement

Ans :  

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!